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  • Writer's pictureJuliana

Why Empathy Training is Important

Empathy is a crucial component of effective communication and a key factor in building strong relationships. Empathy is the ability to hear and understand the feelings and needs of others, which is essential in creating a harmonious and productive working environment. Empathy training is a way to develop and enhance these skills, and it's becoming increasingly popular in many organizations.


What is Empathy Training?

Empathy training is a process of learning and developing the ability to recognize and understand the feelings, needs, and perspectives of others. It involves developing an emotional connection with others by listening, observing, and acknowledging their emotions. Empathy training is often used in business settings to improve communication, build relationships, and create a positive and productive work environment. According to an article in Forbes Magazine, businesses with leaders who practice/express empathy towards their employees experience greater employee retention, inclusivity, engagement, innovation, and general wellness around work-life.


The Importance of Empathy Training for Businesses

Empathy training is crucial in today's fast-paced and competitive business environment. Here are some of the key reasons why empathy training is so important:

  1. Improved Communication: Empathy training helps individuals to understand the perspectives and emotions of others. This understanding can lead to better communication, which produces benefits in increased employee morale, engagement, productivity and collaboration.

  2. Building Trust: When individuals have a sense that their colleagues or managers understand their feelings and needs, they are more likely to trust them. This trust can lead to stronger relationships as well as employee retention.

  3. Conflict Resolution: Empathy training can help individuals to resolve conflicts by encouraging them to see the situation from the other person's perspective. When we understand that all people have the same fundamental needs, and that all conflict is a result of an unmet need, blame and judgement no longer have a place in the conversation. Instead the focus can simply be on meeting everyone's needs.

  4. Increased Emotional Intelligence: Empathy training can also help individuals to develop their emotional intelligence. Emotional intelligence is the ability to recognize and manage one's own emotions and those of others. This skill is essential in leadership positions and can help individuals to manage teams more effectively. In a survey by CareerBuilder, 71% of employers value emotional intelligence over IQ because employees with emotional intelligence are more likely to resolve conflict effectively and stay calm under pressure.


Empathy Training with The Bigbie Method

The Bigbie Method offers empathy training for individuals and businesses alike. The difference between what we do and some other empathy trainings out there is that we focus on Marshall Rosenberg's work of Nonviolent Communication (NVC). Empathy plays an integral role in NVC, and learning how to give empathy effectively is necessary in mastering nonviolent communication, however this is not the whole picture.



The Bigbie Method offers a training that teaches skills in empathy, but also skills in problem solving and conflict resolution. Because once you give someone empathy, they may have an experience of being seen, heard, and valued - and that is all well and good - but usually there is some kind of action that must happen from there in order to fulfill company needs of productivity and movement.


Usually when there is a conflict in the workplace, it is not just empathy that is missing, but also a strategy that meets everyone's needs. The Bigbie Method teaches employers and their employees how to communicate with each other with compassion and care to become clear on everyone's feelings and needs while finding strategies that best serve the company as well as everyone involved.

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